Understanding your Account/Prior Approval

Accounts

You will usually receive one account from MercyAscot, unless you are self-funding your procedure or are not insured with Southern Cross.  Your endoscopy charges include accommodation, procedure room fees, specialist fees, medication and medical supplies.  There may also be additional charges for laboratory services if you are not a New Zealand resident.

Any collection or legal costs incurred in recovering any debt will be charged to you.

Patients with Prior Approval

MercyAscot is a Southern Cross Affiliated Provider.  If you are insured with Southern Cross, our staff will obtain your prior approval, providing you meet the criteria.  You will need to supply your Southern Cross membership number. 

Patients not insured with Southern Cross

You will be required to obtain prior approval from your insurance provider and produce this on arrival at the endoscopy department.

Please contact us for an estimate of costs.

Failure to provide this prior approval number will require you to pay a deposit before your procedure and the balance on discharge.

Following discharge you will be sent an invoice from MercyAscot.  You must complete a claim form and forward this to your insurer.  After the hospital has received payment from your insurance company MercyAscot will then forward you an invoice showing any amount outstanding, that may not have been covered by your insurer.

Self-Funding Patients

•  Pay in full, the total estimated cost of the procedure on admission
• Pay any outstanding balance on discharge

Overseas Patients

•  Must contact Customer Support prior to admission to obtain an estimate of hospital costs and are then required to pay the total estimated cost on admission
•  Are required to settle the account on discharge
•  ACC patients
•  Hospital accounts will be paid directly by ACC
•  Are required to pay any personal expenses incurred (e.g. toll calls, drinks and visitors meals etc) on discharge
•  Are required to pay for any take home medication at the time of discharge.

Payment Options

MercyAscot accepts cash, most credit cards, cheques, and EFTPOS.

Personal cheques are accepted by prior arrangement only. Personal cheques must be deposited five clear working days prior to admission to the hospital to allow for clearance.